This Privacy Policy explains what personal information juan635 collects from Filipino players, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
When you register and use the juan635 platform, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). Technical data is gathered automatically when you access our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect any personal information beyond what is reasonably necessary for the purposes described in this policy.
The personal data we collect is used primarily to create and manage your player account, verify your identity, and process financial transactions on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and gameplay data may be used for internal analytics to help us understand how Filipino players use the platform and to improve our game offerings and features. Where you have given explicit consent, we may also use your contact information to send you promotional communications about new games, bonuses, or platform updates. You can withdraw your consent to marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
juan635 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or in response to a valid legal request. If juan635 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties with whom we share data are required to maintain appropriate security standards consistent with this Privacy Policy.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with applicable anti-money laundering and gaming regulations. Technical logs and session data are retained for shorter periods, generally between three and twelve months, depending on the nature of the data and the purpose for which it was collected. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account, we will process your request promptly while retaining only the data we are legally required to keep.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your information is protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant regulatory authorities in accordance with applicable Philippine law as promptly as possible.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to the personal information we hold about you and to receive a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete information, or that we restrict the processing of your data in certain circumstances. If you believe that we are processing your personal data unlawfully or without a valid legal basis, you have the right to object to that processing. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within a reasonable timeframe. We will not discriminate against you or restrict your access to the platform as a result of exercising your data rights.
The juan635 platform uses cookies and similar tracking technologies to provide a functional and personalised experience for Filipino players. Essential cookies are required for the platform to operate correctly and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise; this data is used in aggregate form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use the juan635 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors relevant to our operations in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data. Your continued use of the platform following any updates constitutes your acceptance of the revised policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our support team at [email protected].
Last reviewed: June 2025. This Privacy Policy applies to all players accessing juan635 from the Philippines.
Here is a plain-language overview of the key commitments we make to every Filipino player on the platform.
All data transmitted to and from the platform is protected with TLS encryption. Your account credentials and payment details are never stored in plain text, and access is restricted to authorised personnel only.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Data is only shared with service providers who are contractually bound to protect it and use it solely on our behalf.
You can request a copy of the personal data we hold about you at any time. If any information is inaccurate or outdated, you have the right to ask us to correct it, and we will act on your request promptly.
If you have any questions about how juan635 handles your personal data, our FAQ page covers the most common concerns. You can also reach our support team directly by email at [email protected].
Support email: [email protected]